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Client Rights and Responsibilities

All clients have the right to be treated in a respectful and considerate manner; to feel safe; to be heard and informed; and to receive high quality services.

Your rights

We have a set of expectations for clients accessing our services to ensure the safety of our staff, and to ensure that we can provide you with the best support services possible.

At CatholicCare Victoria, all clients have the right to:

 

Be respected

  • We will treat you with respect, courtesy and dignity.
  • We will respect your religious and cultural values.

 

 

Be safe

  • We will provide services and spaces that are safe for adults and children.
  • We will actively work to listen to, empower and protect children.
  • We will maintain a zero tolerance of child abuse.

 

 

Be informed

  • We will provide you with information to help you make decisions about the services you receive.
  • We will ask you for your consent to collect and share information about you and give you access to your information.

 

 

Be heard

  • We will ask you how we can be of help.
  • We will listen to your feedback about your experiences with us.

 

 

Receive high quality services

  • We will provide high quality services delivered by qualified staff.
  • We will maintain your confidentiality and privacy unless otherwise required by law.

 

 

Your responsibilities

As a client, we will ask you to:

  • Be respectful of other clients, staff and volunteers, their safety and property.
  • Keep appointments or call if unable to do so.
  • Pay any fees at the time of your service.
  • Provide us with feedback on your experience with us.
  • Provide accurate and complete information so that we can provide the best possible services to you and your family.

 

 

More information

Child Safety High Quality & Safe services Privacy

Contact Us

If you have any questions about the above article or need personal support, please contact us using the form.

Please visit the FAQs for general enquiries.

In the case of emergencies please call 000

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CatholicCare Victoria acknowledges the Traditional Custodians of the lands and waters of Victoria. We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander People.
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