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Emergency Relief Updates

We’re making changes to our Emergency Relief service.

Update 1 – for Victorian residents

As of Monday 2nd September 2024, CatholicCare Victoria will have a new phone number to access Emergency Relief in Victoria. 

This new phone number will help reduce the phone wait times for Victorian residents when they call to book an Emergency Relief appointment. 

There will be no change to our open hours.

See below for our new phone number for Victorian residents, and our current open hours for Emergency Relief calls: 

  • Monday, Tuesday & Wednesday

  • 9:30am – 11:30am

  • T: 1800 223 650

 

What support is available?

Food vouchers are available through Emergency Relief. Individuals can access support every six months. 

Who is eligible to receive Emergency Relief?

Emergency Relief can be accessed by anyone who: 

  • lives in one of the following places in Victoria: Ballarat, Bendigo, Geelong, Latrobe / Gippsland, Melbourne Inner, Melbourne Inner East, Melbourne North West, Melbourne West, Warrnambool & South West Victoria.

  • is experiencing a financial crisis, which has left them unable to pay for necessities such as food.

Find Emergency Relief providers in your area

Visit the Australian Government website to find Emergency Relief providers near you.

ER Service Directory

Update 2 – for Tasmanian residents

As of Monday 2nd September 2024, CatholicCare Victoria will be partnering with CatholicCare Tasmania to provide Emergency Relief to Tasmanian residents. 

There will be a new phone number and new open hours for Tasmanian residents to call for financial support, as per below: 

  • Monday, Tuesday & Wednesday

  • 12:30pm – 2:30pm

  • T: 1800 647 995

 

Tasmanian residents can call this number to check if they are eligible to receive Emergency Relief: if eligible, they can then book an Emergency Relief appointment.


What support is available?

Food vouchers are available through Emergency Relief. Individuals can access support every six months. 

Who is eligible to receive Emergency Relief?

Emergency Relief can be accessed by anyone who: 

  • lives in one of the following places in Tasmania: Hobart, Launceston, South East, West and North West Tasmania.

  • is experiencing a financial crisis, which has left them unable to pay for necessities such as food.

Find Emergency Relief providers in your area

Visit the Australian Government website to find Emergency Relief providers near you.

ER Service Directory

You may also be interested in

Emergency Relief Victoria Emergency Relief Tasmania

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