Feedback and Complaints

You can provide your compliments, complaints, suggestions and feedback in person, call or email us, write a letter, or fill out the form below. You are welcome to invite someone to assist you.

Alternatively, you can contact a staff member or manager from the service you use. 

We receive and respond to all feedback confidentially. Complaints will be assessed and resolved wherever possible within 7 working days.  We will always try to resolve any complaint as quickly and fairly as possible. If there is a delay you will be kept up-to-date with the progress.

If you’d like us to share your compliments with the respective team or staff member, please let us know.

All information concerned with your feedback is maintained securely. We do not keep feedback in individual client files.

We encourage any person that has a complaint to raise it with us in the first instance, so that we can provide them with assistance. We understand that at times they may wish to take a complaint to an independent body. It is your right to seek independent advice and support.

Please submit the form below, or contact:
Email | privacy.officer@catholiccarevic.org.au
Phone | (03) 9969 9692
Post |PO Box 2537, Bakery Hill, Vic 3354

We understand that at times you may wish to take a complaint to an independent body. It is your right to seek independent advice and support and the following independent agencies may be able to assist.

Victorian Ombudsman

The Ombudsman can enquire into and investigate complaints made regarding the actions of a registered community service. This can include such services as residential care units, home-based care, family support and specialist services.

Phone: (03) 9613 6222
Email: ombudvic@ombudsman.vic.gov.au
Web: www.ombudsman.vic.gov.au

Victorian Information Commissioner

Members of the public may make a complaint to the Office of the Victorian Information Commissioner if they believe that a Victorian Government agency, a local council or an agency providing services for the State has breached their privacy.

Phone: 1300 006 842  
Email: enquiries@ovic.vic.gov.au

Health Commissioner

The Health Services Commissioner (HSC) is an independent statutory authority established to receive and resolve complaints about health service providers, including disclosure of health information and access to health information.

Phone: 1300 582 113
Email: hsc@health.vic.gov.au
Web: hcc.vic.gov.au/
Write to:
Health Services Commissioner
Level 26, 570 Bourke Street
Melbourne VIC 3000