High Quality and Safe Services

We recognise that you achieve your best outcomes when you hold the power in your own life. We support you to make your own decisions including the right to say no, ask questions or change your mind. We recognise you are the experts in your life.

We will work with you to identify and enhance your strengths, capacities, and opportunities to build hope and make a positive difference in your life. Our skilled staff provide services which are shaped by those who use them. We support, guide, facilitate and advocate on behalf of our clients, learning from them as we journey together.

We believe that thriving communities can only be achieved in partnership with others, including governments and the corporate, education and community sectors. We advocate on an individual level, a community level and to local, state and federal governments.

Our work is inspired by the values of Catholic Social Teaching, which emphasise the importance of honouring the unique human dignity of each person and especially those who are marginalised.

Accreditation is independent recognition that an organisation like CatholicCare Victoria meets quality standards.

Accreditation provides quality and performance assurance for boards, managers, staff, funding bodies and clients. Accreditation is a tool to measure and improve performance and outcomes.

Quality is embedded in the culture of CatholicCare Victoria and is integrated into the operations and work of the organisation, resulting in effective client centred services and a consistently high standard of quality.

CatholicCare Victoria is an ISO 9001:2015 – Quality Management System certified organisation. We are also accredited against and comply with various other standards including: