Dialog Box

CatholicCare Victoria

Tenant Support

CatholicCare Victoria Housing logomarkProperty Maintenance Requests and Feedback

If you are living in a CatholicCare Victoria Housing property, find the support you need on this page.

We also welcome compliments, complaints and suggestions from our tenants, members of the community, donors, and partners, to tell us about your experience with us. Everyone is welcome to provide feedback.

Contact us regarding maintenance issues

Please contact (03) 4344 4501 for maintenance issues.
Calling this number will ensure that your maintenance request will be dealt with in a timely manner.

Need emergency repairs?

In the event of an after-hours emergency please contact:

Freedom FM  |  (03) 7044 0514

Please also notify our CatholicCare Victoria Housing Rental Officer the next business day on (03) 4344 4501.

Emergency or urgent repairs include:

  • Burst water service
  • Blocked or broken toilet
  • Serious roof leak
  • Gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious fire or storm damage
  • A breakdown of the water, gas or electricity supply to the premises
  • Failure or breakdown of any essential service such as hot water service, stove/oven
  • Any fault that causes the premises to be unsafe or not secure


Guides and Policies

Feedback and complaints for housing

We welcome your compliments, complaints and suggestions and will use what you tell us to review how we work so that we can improve our services. 

Please provide your feedback using the form below, or call our office on (03) 4344 4501.