Our Commitments
We work to help individuals, families and communities live with dignity and choice. Where people are connected, and wellbeing is nurtured. Where everyone can live life to the full.
To achieve the best outcomes for the clients we serve, we must operate with the highest degree of integrity and responsibility.
Our commitments articulate how we are going to make a difference. From the quality of our services through to our promise to donors, we are committed to contributing to building thriving, inclusive communities in Victoria.
Our Commitments
Reconciliation
In continued support of truth telling and reconciliation, CCV acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, waterways and community.
Child safety
CCV is committed to being a Child Safe organisation, where we actively listen to, empower and protect children.
Inclusion
We are committed to delivering services that are inclusive, welcoming, safe and provided in respectful environments throughout the communities and organisations with whom we work.
Our donor promise
The relationship we share with our donors is one that we truly value. Discover our promise to you.
Feedback and complaints
We encourage you, our clients, members of the community, donors, and partners, to tell us about your experience with us.
Responding to past wrongs
We acknowledge the actions we have taken in the past, and apologise for the harm caused and the trauma that continues.
High quality & safe service
High quality, safe services for everybody, every time – where respectful, positive relationships are central to everything we do.
Client rights & responsibilities
All clients have the right to be treated in a respectful and considerate manner; to feel safe and to be heard and informed.
Privacy policy
We treat all client and donor information as confidential. Read our privacy policy.
