Dialog Box

COVID-19 Updates

We're working towards COVID normal

In light of the ever-changing situation, we are regularly monitoring information and advice from federal and state government sources and we have made some key changes to our service delivery. 

These changes reflect our duty of care to protect the health, safety and wellbeing of our clients, staff, volunteers and other stakeholders. We are committed to doing our part in preventing and stopping the spread of COVID.

Find mental health support and financial assistance 

Please note the following updates to our service delivery:

1. Offices

In accordance with government restrictions, our doors are currently closed but we continue to provide telehealth services during standard business hours. We will continue to maintain social distancing and hygiene guidelines for all staff and visitors to our offices once they reopen. Non-client meetings are currently being held through video conferencing, but when restrictions are lifted we will be able to conduct these meetings face-to-face where social distancing and hygiene guidelines can be followed.

2. Services (One-to-one)

Our services are currently being offered via telephone or video conferencing options during lockdown. As lockdown restrictions lift, we will slowly recommence face-to-face sessions.
See our COVID Safety checklist for clients attending face-to-face sessions with us below:

COVID Safety Checklist 

3. Group activities

Where possible our group activities are being run remotely online through video conferencing. Please contact the relevant program staff member or branch office for more information on specific group programs.

Contact Us 

4. Volunteers

Our volunteer programs are taking steps to get back up and running, and volunteer recruitment is available in certain programs. Currently, several of our volunteer programs have been suspended or delayed due to COVID restrictions.

Please go to our Volunteer page to make an enquiry.

Volunteer Enquiries


This is a continually evolving situation - we will re-assess our approach as required, guided by government regulations to ensure the continued safety of our community.

We will keep you informed of any changes as they occur and we appreciate your understanding and cooperation during this time.

[ Last updated: 27 August 2021 ]

We’re supporting struggling families and individuals

Many families and individuals are dealing with the effects the COVID-19 pandemic has had on our community. 

Some have lost jobs and are in financial crisis. Others are experiencing increased anxiety and depression due to social isolation. Meanwhile, couples and families may continue to face relationship issues from prolonged lockdown. 

CatholicCare Victoria is here to help. 

Mental health support

It’s important to look after your health and wellbeing during these difficult times. Whether you are feeling stressed, overwhelmed, anxious or sad, or experiencing relationship problems, talking to a counsellor can help. 

We offer affordable counselling via phone and video conference. You do not need a referral or a mental health care plan to access this service.

Learn more about how counselling can help below, or call one of our offices to make a booking.

Learn More Contact Us 

Financial Assistance

We’ve seen a surge in enquiries for emergency financial support since the COVID-19 pandemic, so we know that families and individuals have been hit hard. 

If you need support to pay for food, rent, utility bills or other necessities, visit our Emergency Relief page below to book an over-the-phone appointment.

Learn more


Discover how COVID-19 has affected our community and what we're doing to help.

More pain as Victoria enters State of Disaster

A State of Disaster for Victoria, and Stage 4 restrictions for Melbourne were announced on Sunday 2 August.

Read more
Families are still struggling

COVID-19 has had a massive impact on our lives. For some, this impact is easing. But for others it continues to be a struggle.

Read more
Counselling - a way forward in troubling times

Lately, have you been feeling more anxious or sad? Are you having trouble sleeping? If you answered yes, you are not alone.  

Read more

More information:

COVID-19 resourcesAustralian Department of Health Website

Client Rights and Responsibilities 

Contact us

If you need support but you want to learn more on how we can help, please contact one of our branches.

Find your nearest location


Other services

You might also be interested in some of the following services offered at CatholicCare: