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Financial Counselling

Take control of your finances and improve your wellbeing 

Free and confidential support for people experiencing financial hardship. Our financial counsellors help you manage debts, stabilise your finances, and create realistic budgets to reduce stress and improve your financial wellbeing. We assist with challenges such as credit card or personal loan debt, reduced income, and difficulties meeting essential living costs like rent, utilities, or food.  

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What we do:

If you’re feeling overwhelmed by bills, debts or the rising cost of living, our Financial Counselling service can help you take back control.  

Our qualified financial counsellors provide free, confidential support to help you:  

  • Understand your financial situation and stabilise your budget 
  • Manage debts such as credit cards, personal loans, or buy-now-pay-later accounts
  • Work through payment difficulties with rent, utilities, or other essential bills 
  • Explore your rights and options if you’re struggling to make ends meet 
  • Plan for a more secure financial future 

 

We’re here for anyone experiencing financial hardship — whether your income has reduced, work hours are uncertain, or housing and living costs have become unmanageable.  

Issues we can help with:  

Our Financial Counsellors can support you with a range of financial challenges, including:   

  • Assessing your financial situation and helping you understand your options 
  • Creating a realistic household budget that works for your circumstances 
  • Reducing financial stress through payment plans, debt negotiation, or hardship relief 
  • Providing information, referrals, and advocacy with creditors or service providers 
  • Building your confidence to manage money and plan for the future 
  • Connecting you with community supports such as emergency relief and food bank programs when needed 

Who is this service for? 

  • Individuals or families in Melbourne’s West, experiencing challenges with their finances

Fees

Free, confidential and non-judgemental counselling support.

This service is subsidised by the Department of Social Services. 

Locations

Financial Counselling is offered to anyone living in the following location:

  • West Melbourne

 

Got questions? Send us an enquiry or give us a call: 1800 123 228

Referral

Referrals to our Financial counselling come from the National Debt Helpline, please call 1800 007 007 or submit your details using the webform below.

National Debt Helpline Website

FAQs

Yes, the service is free with a referral from the National Debt Helpline.

Please call the National Debt Helpline on 1800 007 007 and ask for a referral to CatholicCare Victoria.

No, anyone struggling with debt and financial hardship can engage with this service.  

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Contact Us

For more information or to book an appointment, please complete the form.

Please visit our FAQs for any general enquiries.

Related pages

Client rights and responsibilities

Information for clients and service users

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