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Settlement Engagement and Transition Support (SETS)

Empowering newly arrived refugees to address their settlement needs.

One-on-one support, counselling, advocacy and informative group programs for refugees who have lived in Australia for five years or less.

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Addressing settlement needs

Settling in a new country can be difficult; language barriers, mental and physical health issues, and lack of social connectedness can make settlement stressful and challenging. These issues can also lead to issues such as long-term unemployment and homelessness.

The SETS program addresses the root of these issues by focusing on the ‘three Es’ which are vital in helping refugees to address their settlement needs:

  • English language skills

  • Education and training

  • Employment

 

Services available include:

  • Case management – this includes information, advice, advocacy, and referral to government and community programs

  • Youth programs – including after-school homework clubs, cooking groups, water safety and more

  • Adult programs and information sessions – English conversation classes, citizenship support, justice education, IT skills for employment, sewing and weaving groups etc.

  • Counselling – for complex cases of grief and trauma.

Who is this service for?

  • Humanitarian entrants in their first five years of arrival in Australia 
  • Community service organisations can also make referrals into the SETS service by contacting us.

Fees

Free.

This service is funded by the Commonwealth Government Department of Home Affairs.

Locations

SETS is offered in:

 

Got questions? Send us an enquiry or give us a call: 1800 123 228

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For more information or to make a referral, please complete the form.

Please visit our FAQs for any general enquiries.

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