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Standards and Accreditation

Quality, confidential and ethical services


Quality is embedded in the culture of CatholicCare Victoria and is integrated into the operations and work of the organisation, resulting in effective client centred services and a consistently high standard of quality.

CatholicCare Victoria is an ISO 9001:2015 – Quality Management System certified organisation. We are also accredited against and comply with various other standards including:

  • DFFH Registration: Children, Youth and Families Act
  • Housing Act 1983 (Centacare Housing Services)
  • Human Services Standards
  • NDIS Practice Standards (Provisional)
  • National Standards for Disability Services
  • National Principles for Child Safe Organisations
  • QIC Health and Community Services Standards
  • Victorian Child Safe Standards

We continually strive to improve our service delivery and programs, participating in quality initiatives, peer reviews and regular external quality reviews. We maintain our accreditation as an independent guarantee of our professional standards.

All our services and programs are delivered within an ethical framework.


CatholicCare Victoria treat all client information as confidential. All information will be kept accurate, up-to-date, and secure and be destroyed in accordance with legislation. Laws protect your privacy, including who can see and use your information.

We will not use or tell anybody your information without your consent unless it is needed for legal reasons.

CatholicCare Victoria collect client’s personal information to:

  • Provide quality services and programs
  • Support clients
  • Keep our clients informed about our services
  • Meet our legislative obligations
  • Resolve complaints and facilitate continuous quality improvement

For more information about our use and disclosure of private information, refer to our brochure: Client guide privacy rights & responsibilities feedback.

Our commitment to child safety

CatholicCare Victoria actively works to listen to, empower and protect children, and has zero tolerance for child abuse and neglect.

View our Child Safety Page 

Our vision for reconciliation

CatholicCare Victoria acknowledges the important contribution Aboriginal and Torres Strait Islander Peoples make in creating a strong and vibrant Australian society.

We pay our respect to the Traditional Custodians of the lands and waters of the country in which we work and live and acknowledge the strong leadership provided by current and past Elders.  

CatholicCare Victoria has localised Reconciliation Action Plans in place and are currently working on a statewide Reconciliation Action Plan.

Our commitment to diversity

At CatholicCare Victoria, we care about people and we welcome everything that you are.

Diversity is everyone.

View our Diversity poster 


CatholicCare Victoria is working to build sustainable strategies and practices that protect, support and enhance human and natural resources into the future.

Our IT infrastructure uses sustainable purchasing practices and equipment. We strive to improve and implement systems to realise a paperless office and reduce our environmental footprint.

All CatholicCare Victoria owned buildings are installed with solar panels to provide the organisation with sustainable and affordable power.

CatholicCare Victoria’s fleet purchasing policy considers the CO2 emissions of each vehicle with only cars that rate as a 4-5 star or higher in the Green Vehicle Guide being purchased.

More information

View our Privacy Policy 

Contact us

For questions and enquiries please contact our head office in Ballarat.

Call (03) 5337 8999Contact

Learn more

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