Dialog Box

Emergency Relief

Financial & material aid for struggling families and individuals

Emergency Relief provides financial and/or material aid for struggling families and individuals.

Emergency Relief can be accessed by anyone in Victoria living in the listed service areas below, who are experiencing a financial crisis which has left them unable to pay for necessities such as food.

Access Support now - complete our online form 

Free support for struggling Victorians

Emergency Relief provides financial or material aid to assist people experiencing financial hardship resulting from their current life situation or an unexpected crisis event - including the COVID-19 pandemic. 

Emergency Relief can be accessed by anyone who:

  • is experiencing a financial crisis, which has left them unable to pay for necessities such as food
  • is at imminent risk of not being able to pay bills or purchase other necessities
  • is living in Victoria in one of our listed locations

CatholicCare Victoria is able to pay bills online, send vouchers via Express Post, or email e-vouchers depending on the needs of you and/or your family.

We also provide referrals to other more intensive supports such as financial counselling, help with mental health wellbeing, loss and grief, and alcohol and other drug support.

How do I access this service?

An appointment must be made to access Emergency Relief.

To make an appointment, please submit the enquiry form below or call (03) 9287 5512 from Monday to Friday between 9:30am – 3:30pm. 

When you call, please make sure that you have with you:

  • some form of personal identification
  • any paperwork / bills that you require support with

Community service organisations can also make referrals into the Emergency Relief service by calling (03) 9287 5512 or completing the referral form below and emailing it back to us.

Please ensure you download and save the form to your device before filling in details.

Download the referral form 

Emergency Relief enquiry form

Submit your details below if you are living in Victoria and you are in need of emergency financial assistance.

Our Emergency Relief service can be accessed by people living in Ballarat, Bendigo, East Melbourne, Epping, Footscray, Geelong, Kyneton, Melton, Norlane, Warragul, and Warrnambool.


Please complete the form honestly and accurately - we will verify your identification at your appointment.

Here’s what will happen after we receive your form submission:

  • You’ll be placed on a waitlist and we will contact you when we have an appointment available.
  • Please note there is a high demand for this service and wait times can vary.
  • If you opt to have registration forms emailed to you, you’ll receive an email after we process your enquiry. Please follow the instructions contained in these emails carefully, and complete all required steps.
  • If you opt to be called, we will call to collect some details prior to your appointment.
Submit your details below:

Emergency Relief locations & appointment times

For Emergency Relief assistance please ring (03) 9287 5512 from Monday to Friday between 9:30 – 3:30pm only, as voice mail messages cannot be left outside these hours.

Warrnambool callers need to ring our Warrnambool office on 1300 303 988.

Appointments are only available on the days and times listed below.

Appointment times:

Wednesdays | 9:30am - 3:30pm

Bendigo / Kyneton
Monday - Tuesday| 9:00am – 1:00pm
A 176-178 McCrae Street, Bendigo 3550

Tuesdays | 1:00pm - 4:00pm
Thursdays | 1:00pm - 4:00pm

Tuesdays | 9:30am - 3:30pm
Wednesdays | 9:30am - 3:30pm

Fridays | 9:30am - 3:30pm

East Melbourne
Monday - Friday | 9:30am - 3:30pm

Tuesdays | 9:30am - 3:30pm
Wednesdays | 9:30am - 3:30pm

Tuesdays | 9:30am - 3:30pm

Mondays | 10:00am - 2:00pm
Tuesdays | 10:00am - 2:00pm

Mondays | 9:00am – 1:00pm
T 1300 303 988

Our Emergency Relief service is not available on weekends.

Search for other emergency relief providers 

Confidential help to get you back on track

CatholicCare Victoria provides confidential, non-judgemental support to maintain the dignity of individuals and families.

Emergency Relief appointments can be conducted at one of our offices listed below or over the phone. Please note that face-to-face appointments may not be available in some locations due to COVID-19 restrictions.


There is no charge to access this service.

More information

CatholicCare Victoria, as part of CatholicCare Victoria Tasmania (CCVT), provides Emergency Relief across the state. CatholicCare Victoria Tasmania has been funded by the Federal Department of Social Services to provide Emergency Relief services.

Client Rights and Responsibilities Emergency relief at catholiccare Tasmania

Other services

You might also be interested in some of the following services offered at CatholicCare Victoria: