Dialog Box

Emergency Relief

Financial & material aid for struggling families and individuals

Emergency Relief provides financial and/or material aid for struggling families and individuals.

Emergency Relief can be accessed by anyone in Victoria experiencing a financial crisis which has left them unable to pay for necessities such as food.

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Support for all struggling Victorians

Emergency Relief provides financial or material aid to assist people experiencing financial hardship resulting from their current life situation or an unexpected crisis event - including the COVID-19 pandemic. 

Emergency Relief can be accessed by anyone who:

  • is experiencing a financial crisis, which has left them unable to pay for necessities such as food
  • is at imminent risk of not being able to pay bills or purchase other necessities
  • is living in Victoria

CatholicCare Victoria is able to pay bills online, send vouchers via Express Post, or email e-vouchers depending on the needs of you and/or your family.

We also provide referrals to other more intensive supports such as financial counselling, help with mental health wellbeing, loss and grief, and alcohol and other drug support.


Confidential support to get you back on track

CatholicCare Victoria provides confidential, non-judgemental support to maintain the dignity of individuals and families.

Emergency Relief appointments can be conducted at one of our offices listed below or over the phone. Please note that face-to-face appointments may not be available in some locations due to COVID-19 restrictions.


How do I access this service?

An appointment must be made to access Emergency Relief.

To make an appointment, please call one of the offices listed below. 

Make sure you bring to your appointment:

  • some form of personal identification
  • any paperwork/bill that you require support with

Community service organisations can also make referrals into the Emergency Relief service by calling one of our locations below.


Emergency Relief locations

Contact your nearest location to learn more or book an appointment.

At some Emergency Relief sites, you will be required to leave your name, suburb, contact number, and language if you need interpreter support via voicemail. Please speak clearly and slowly when leaving a voicemail to ensure we capture all your details. An Emergency Relief worker will then contact you via phone or text.

Appointments are only available on the days and times listed. Please call from 9am Mondays to make an appointment.

Ballarat
Wednesday | 9:15am – 1:45pm
Thursday | 9:15am – 10:45am
T (03) 5337 8999

Bendigo / Kyneton
Monday - Thursday | 9:00am – 5:00pm
A 176-178 McCrae Street, Bendigo 3550
T (03) 5438 1300

Epping
Tuesday | 1:00pm - 4:00pm
Thursday | 1:00pm - 4:00pm
(03) 9926 5654 or (03) 9287 5512

Footscray
Wednesday | 10:00am - 4:00pm
Friday | 10:00am - 4:00pm
T (03) 9689 3888

Geelong
Friday, fortnightly (commenced 7 May 2021)
10:00am - 2:00pm
(03) 9926 5654 or (03) 9287 5512

East Melbourne
Monday - Friday | 9:00am - 5:00pm
(03) 9926 5654 or (03) 9287 5512

Melton
Tuesday | 9:30am - 3:30pm
Wednesday | 9:30am - 3:30pm
T (03) 9926 5654 or (03) 9287 5512

Norlane
Tuesday | 10:00am - 2:00pm
(03) 9926 5654 or (03) 9287 5512

Warragul
Monday | 10:00am - 2:00pm
Tuesday | 10:00am - 2:00pm
T 0438 440 323

Warrnambool
Monday | 9:00am – 1:00pm
T 1300 303 988


Fees

There is no charge to access this service.


More information

CatholicCare Victoria, as part of CatholicCare Victoria Tasmania (CCVT), provides Emergency Relief across the state. CatholicCare Victoria Tasmania has been funded by the Federal Department of Social Services to provide Emergency Relief services.

Our Emergency Relief service is not available on weekends.

Search for other emergency relief providers 

Client Rights and Responsibilities Emergency relief at catholiccare Tasmania




Other services

You might also be interested in some of the following services offered at CatholicCare Victoria:

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