Dialog Box

CatholicCare Victoria

We’re making changes to our Emergency Relief service

The cost-of-living crisis is having a significant impact on our community.

Our goal is to support as many people as possible through our CCV Emergency Relief service, who are struggling to afford basic necessities such as food, utilities and a place to call home.  

To increase the number of people we can support, and minimise wait times, we are reducing our Emergency Relief service phone line hours to 9:30am – 11:30am on Mondays, Tuesdays and Wednesdays.

This will provide additional time on Thursdays and Fridays for appointment booking availability, meaning more appointments will be available for our community to access financial aid.  

This change to our service will take place as of Monday 26th February 2024. 

Woman dialing a number on her phone

Emergency Relief can be accessed by anyone who: 

  • is experiencing a financial crisis, which has left them unable to pay for necessities such as food 
  • is at imminent risk of not being able to pay bills or purchase other necessities 
  • is living in Victoria in one of the following suburbs or towns: Ballarat, Bendigo, Broadmeadows, East Melbourne, Epping, Footscray, Geelong, Kyneton, Melton, Norlane, Warragul, and Warrnambool. 

To access CatholicCare Victoria’s Emergency Relief service, please call 1800 123 228 from Monday to Wednesday between 9:30am – 11:30am, to make an appointment. 

When you call, please make sure that you have with you some form of personal identification. 

Learn more about our Emergency Relief service here.

23 February 2024
Category: News