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CatholicCare Victoria

Family Services

Improving wellbeing for families

Our Family Services provide in-home support and parenting skill development to assist families experiencing multiple difficulties. 

We work with families with children 0-18 years old who are at risk of welfare concerns escalating and Child Protection becoming involved, if problems are not addressed.

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Father holding toddler, with happy mum on a walk outdoors.

Supporting families with children under 18 years of age

Our Family Services Practitioners assist families who are experiencing multiple difficulties such as parenting challenges, family violence and mental health issues.

Family Services aims to protect children and young people and strengthen family relationships, setting achievable personal goals that parents and children can work towards.

These services are for children and families who may be experiencing the impacts of multiple issues, which may include:

  • alcohol and other drugs
  • child development
  • disability
  • family conflict
  • family violence
  • financial difficulties
  • grief and loss
  • illness
  • mental health
  • parenting difficulties
  • separation issues
  • social isolation
  • trauma

Our Family Services Practitioners also work with expectant parents to address issues and strengthen relationships, helping create positive home environments before the birth of their child.

A tailored response for families

Family Services provides families with the necessary supports to strengthen their relationships, build parenting skills and connect families with their community, leading to better opportunities and outcomes for children.

Our Family Services Practitioners work with families to understand their specific needs and tailor a response that may include a combination of services such as:

  • intensive in-home support
  • parenting skill development
  • connection and referrals to other community supports
  • advocacy to improve access to other health and wellbeing services
  • case management
  • support groups

Family Services referrals are made through The Orange Door

Our Family Services are delivered through Child and Family Services Alliances.

Child and Family Services Alliances bring together a range of experienced Family Service providers to deliver an integrated, skilled, targeted and localised support system for families in need of support.

The Orange Door has replaced Child FIRST in providing children, young people and families easier access to Family Services.

CatholicCare Victoria provides Family Services in the following areas:

  • Ballarat
  • Bendigo 
  • Dandenong
  • Footscray & Wyndham Vale
  • Horsham
  • Melton 
  • Mildura
  • Warrnambool

For contact details and other The Orange Door locations, visit the Orange Door website.

To learn more about The Orange Door replacing Child FIRST, visit the Victorian Department of Families, Fairness & Housing website.

How do families access this service?

Families can access this service by calling one of the Orange Door or Child FIRST intake numbers above. 

Community service organisations and health professionals can also make referrals into Family Services using the Orange Door or Child FIRST intake numbers above.


There is no charge to access this service

This service is funded by the Victorian State Government Department of Families, Fairness & Housing.

More information

Client Rights and Responsibilities Child Safety at CatholicCare 

Contact us

Family Services is an outreach service, delivered from the following office locations.
To enquire about this service, please contact your nearest office.



Other services

You might also be interested in some of the following services offered at CatholicCare Victoria: